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FAQs
How should I prepare for prepare for cleaning?
Here are some suggestions that will help both of us as you prepare for your cleaning:
- Please remove any small items such as dining room chairs, magazine racks, floor plants, etc. from any areas that are going to be cleaned.
- Please remove all breakable items from furniture which will have to be temporarily moved, cleaned under, and placed back.
- Computer equipment, china cabinets, sectional sofas, entertainment centers, antique and fragile furniture cannot be moved. However, carpet underneath such items can be cleaned where sufficient room is available, or we can edge right around the base.
- During the pre-inspection walk-through with your technicians, please advise them of any special instructions to follow when moving your furniture. It is helpful to know about weak legs, loose tops or previous repairs.
- Please, call attention to any spots or stains which may require special cleaning techniques.
- Please put your pets in a safe, quiet place where our cleaning won’t disturb them.
A special note about odors:
We do everything possible to reduce or eliminate pet odors. However, due to the depth of contamination, 100% success may not be attained. Also, for several days after cleaning you may notice an elevated odor due to higher humidity levels.
For safety sake, be sure to keep a very close eye on your curious little ones.
Special After-Care Information:
- Please leave your plastic “tabs” and “blocks” under your furniture for 48 hours after cleaning.
- As a safety precaution, please do not let your children or pets crawl or lie down on the carpet until it is completely dry.
- Please use extreme caution when walking from the damp carpet to any hard surface area.
Do you guarantee your work?
We offer a 100% money-back guarantee. If you are not thrilled with the service experience you receive from us, we will rush back to your location at no charge and no obligation. If you are still unimpressed, we will issue a 100% refund up to $1000.00 upon request.
Our mission is to provide you with the most outstanding service experience you have ever received!
Are you insured?
Yes
How long does the carpet take to dry?
The normal drying time is anywhere from 6 to 12 hours. The carpet will only be damp to the touch. Depending on weather conditions, room temperature, air flow, and overall conditions this time can vary.
I've heard it's best to put off having your carpet cleaned as long as possible, is this true?
No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet’s fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.
Does your cleaning process soak the backing of the carpet?
No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch.
Can you get the pet odor out of my carpet?
Pet odor is a very common problem. At Martin Professional we can help you deal with your pet challenges. From minor problems to major headaches Martin Professional can help find the solution that works best for you.
The problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered. The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.
To eliminate this problem the urine must be removed or neutralized from each of the layers effected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, cannot guarantee complete removal of the odor.
Privacy Policy
Privacy Policy
Last Updated: October 31, 2025
At Martin Professional Cleaning & Restoration, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website, contacting us, or using our services.
Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, and any other details you provide when contacting us or requesting a quote.
Service Information: Details related to your cleaning or restoration needs, property location, and project notes.
Website Usage Information: Non-personal data collected automatically (such as browser type, IP address, and pages visited) to help us improve website performance.
How We Use Your Information
We use your information to:
Respond to inquiries, provide estimates, and deliver requested services
Schedule appointments and communicate about ongoing projects
Improve our website, customer service, and business operations
Send updates, promotions, or important notices (you may opt out at any time)
Information Sharing
We do not sell, trade, or rent personal information to others. We may share limited information with trusted third-party service providers who assist in our business operations (such as email, scheduling, or payment processing) under confidentiality agreements.
Data Protection
We use reasonable security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You may request to review, correct, or delete your personal information by contacting us directly at:
📧 CleanPittsburg@gmail.com
📞 620-235-1414
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.
Terms & Conditions
Last Updated: October 31, 2025
Welcome to Martin Professional Cleaning & Restoration’s website. By accessing or using our website or services, you agree to the following terms and conditions.
1. Services
Martin Professional Cleaning & Restoration provides residential and commercial cleaning and restoration services, including but not limited to carpet cleaning, water damage restoration, and related services. All services are subject to availability and may vary based on location and project scope.
2. Estimates and Pricing
All quotes or estimates are based on the information provided at the time of request. Final pricing may vary depending on site conditions, project scope, and any additional services requested.
3. Appointments and Cancellations
We ask that customers provide at least 24 hours’ notice for cancellations or rescheduling. Missed appointments without prior notice may be subject to a service fee.
4. Payment Terms
Payment is due upon completion of services unless otherwise agreed in writing. We accept major forms of payment as listed on our website or invoice.
5. Liability
While we take great care in our work, Martin Professional Cleaning & Restoration is not responsible for:
Pre-existing damage or wear
Items left in the service area
Incidental or consequential damages beyond the scope of our services
We are fully insured and will address any service issues promptly.
6. Website Use
The content on this website—including text, logos, and images—is the property of Martin Professional Cleaning & Restoration and may not be copied, distributed, or used without permission.
7. Links to Other Sites
Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites.