620.235.1414

FAQS

How should I prepare for prepare for cleaning?

Here are some suggestions that will help both of us as you prepare for your cleaning:

  • Please remove any small items such as dining room chairs, magazine racks, floor plants, etc. from any areas that are going to be cleaned.
  • Please remove all breakable items from furniture which will have to be temporarily moved, cleaned under, and placed back.
  • Please pin up any full-length draperies so that they will be at least 6 inches off the floor.
  • Please pin up any skirts on upholstered furniture, which may be touching the carpet.
  • Computer equipment, china cabinets, sectional sofas, entertainment centers, antique and fragile furniture cannot be moved. However, carpet underneath such items can be cleaned where sufficient room is available, or we can edge right around the base.
  • During the pre-inspection walk-through with your technicians, please advise them of any special instructions to follow when moving your furniture. It is helpful to know about weak legs, loose tops or previous repairs.
  • Please, call attention to any spots or stains which may require special cleaning techniques.
  • Please put your pets in a safe, quiet place where our cleaning won’t disturb them.
  • A special note about odors:
  • We do everything possible to reduce or eliminate pet odors. However, due to the depth of contamination, 100% success may not be attained. Also, for several days after cleaning you may notice an elevated odor due to higher humidity levels.
  • For safety sake, be sure to keep a very close eye on your curious little ones.
Special After-Care Information:

  • Please leave your plastic “tabs” and “blocks” under your furniture for 48 hours after cleaning.
  • As a safety precaution, please do not let your children or pets crawl or lie down on the carpet until it is completely dry.
  • Please use extreme caution when walking from the damp carpet to any hard surface area.

Do you guarantee your work?

We offer a 100% money-back guarantee. If you are not thrilled with the service experience you receive from us, we will rush back to your location at no charge and no obligation. If you are still unimpressed, we will issue a 100% refund up to $1000.00 upon request.

Our mission is to provide you with the most outstanding service experience you have ever received!

Are you insured?

Yes

What does “Clean Trust Certified” mean?

Martin Professional is a Clean Trust Certified Firm, meaning we are certified by the IICRC. The Institute of Inspection Cleaning and Restoration Certification or IICRC is a certification and standard-setting non-profit organization for the inspection, cleaning and restoration industries. Amongst the many requirements to be a Certified Firm, we must continue education in our field to keep up with our constantly changing industry. Learn more at http://iicrc.org/consumers/

How long does the carpet take to dry?

The normal drying time is anywhere from 6 to 12 hours. The carpet will only be damp to the touch. Depending on weather conditions, room temperature, air flow, and overall conditions this time can vary.

I've heard it's best to put off having your carpet cleaned as long as possible, is this true?

No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet’s fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.

Does your cleaning process soak the backing of the carpet?

No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch.

Can you get the pet odor out of my carpet?

Pet odor is a very common problem. At Martin Professional we can help you deal with your pet challenges. From minor problems to major headaches Martin Professional can help find the solution that works best for you.

The problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered. The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.

To eliminate this problem the urine must be removed or neutralized from each of the layers effected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.

In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, cannot guarantee complete removal of the odor.

Free Quote

 

First
Last